Return & Refund Policy

At Advanced Media Trading (AMT), we value customer satisfaction and strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return or refund subject to the terms outlined below.
This policy applies to all purchases made through our online store and is valid for 10 calendar days from the date of purchase. Unfortunately, once this 10-day period has passed, we are unable to offer a refund or exchange.

Eligibility for Returns & Refunds

To qualify for a return or refund, all of the following conditions must be met:

  • The product has a manufacturing defect, or
  • The product received is not as described
  • The product is unopened
  • The product is in its original packaging
  • The product is unused
  • The product has not been worn, damaged, or altered

All returned items are subject to inspection upon receipt. If the product does not meet the above conditions, we reserve the right to reject the return or refuse a refund.

Proof of purchase

A valid receipt, invoice, purchase order, or other proof of purchase is required to process any return or refund.
Returns submitted without valid proof of purchase will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale items
  • Clearance items
  • Any item that does not meet the eligibility conditions listed above

Only items purchased at regular price are eligible for returns.

Return Process

Before returning any product, you must contact us first to initiate the return process.

Returning Online Purchases

  • Items purchased through our online store must be returned in person at any of our retail locations.
  • A staff member will assist you in processing the return or exchange.

Packaging & Condition

  • Customers are responsible for ensuring that returned items are securely and properly packaged to prevent damage during transit.
  • Customers are responsible for ensuring that returned items are securely and properly packaged to prevent damage during transit.

Refund Processing

Once your return has been received and inspected:

  • Approved refunds will be processed using the original method of payment, unless otherwise specified.
  • Processing times may vary depending on your payment provider.

Contact Information

If you have any questions, concerns, or complaints regarding this Return & Refund Policy, please contact us using the details below:

  • Email: [email protected]
  • Address:
    Advanced Media Trading LLC
    Mezzanine Floor, Galadari Automobiles, Mazda Showroom Building, Sheikh Zayed Road, P.O. Box: 44156, Dubai, UAE.

 

This document was last updated on December, 2025.