Frequently Asked Questions

Top FAQs

Do you have a physical store?

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Advanced Media has 3 showrooms in Dubai, Abu Dhabi and Riyadh. For more information about the location and working hours, please visit the links below:
Dubai Showroom: https://www.amt.tv/dubai-showroom
Abu Dhabi Showroom:  https://www.amt.tv/abudhabi-showroom
Riyadh Showroom:  https://ksa.amt.tv/riyadh-showroom

Can someone help me choose the right equipment?

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We have a group of knowledgeable, multilingual industry experts, sales consultants, and engineers both in the showrooms and online who can guide you at every step. Visit our showrooms for a personal exploration of our products and services.
Dubai Showroom: https://www.amt.tv/dubai-showroom
Abu Dhabi Showroom: https://www.amt.tv/abudhabi-showroom

Do you offer warranties on your products?

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Yes, we do. All products represented by Advanced Media have a one-year limited manufacturer's warranty. For more details, you can refer to our warranty policy: https://www.amt.tv/warranty

What payment methods do you accept?

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Showroom
You may pay for a product in our showrooms using debit and credit cards (Visa and Mastercard), cash and business cheques.
Online
You have the option of buying a product on our website www.amt.tv using debit cards, credit cards, Apple Pay and Google Pay.

What type of services does Advanced Media offer?

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We are the leading distributor of professional video, photo, cinema and broadcast equipment and accessories across the MENA region. more than 100 recognizable brands including but not limited to Sony Professional Solutions, Zeiss, DJI, Hasselblad, and RED. 

We also offer training, aftersales consultation, and service and maintenance. 

 

Do you offer repairs and maintenance on all of your products?

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We offer out-of-warranty repairs for all brands represented by Advanced Media. We are an authorized Service Center for many brands in the UAE, including Sony, DJI, RED, Teradek, Small HD, ATOMOS, HOLLYLAND, Profoto, SWIT, ASTERA, Aputure, Godox, Nanlite, Manfrotto, Eartec, Cartoni, Tilta, EcoFlow, and EasyRig.

Can I pay in installments?

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You may use Tabby as a payment option for both showroom and online purchases. The limit of your purchase with Tabby depends on your payment history with Tabby such as your remaining balance and unpaid orders.

How long is your online delivery process?

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Our regular delivery time is 1-2 working days for domestic orders and approximately 3-7 working days for international orders. Online orders placed during the weekends (Saturday and Sunday) and public holidays will be processed on the next working day.

Is my data protected while accessing the website and making a purchase?

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We have a thorough Privacy Policy that is regularly updated. To learn more about the policy, please visit: https://www.amt.tv/privacy-policy 

How do I update my Sony camera firmware?

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You may refer to the Sony support web page. However, if you have more questions, you can visit our Service Center to do a firmware update for your Sony camera and benefit from a general checkup and sensor cleaning at an affordable price. For more nformation about our service center, visit: https://www.amt.tv/service-center

Which RED camera is best for beginners or independent filmmakers?

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RED KOMODO-X is an ideal camera for both beginners and independent filmmakers. It is a compact yet powerful cinema camera with RED's signature image quality. KOMODO-X features the same sized 6K S35 Global Shutter sensor as the KOMODO, but with a ground up redesign and key architecture improvements. Improved detail and color in shadows, paired with double the frame rates at 6K 80P and 4K 120P makes KOMODO-X an even more powerful tool for creatives. RED KOMODO-X is a cinema-quality camera. It offers many of the same features found in high-end cameras, making it capable of delivering theatrical-level image quality.

Here are some of the featured films shot by RED Komodo https://www.red.com/shot-on-komodo

 

What do I need in order to operate a drone in the UAE?

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After completing the MOIAT ownership transfer, drone registration depends on where you plan to operate.
* In Dubai: You must register your drone with the DCAA (Dubai Civil Aviation Authority).
* In other emirates: You must register with the GCAA (General Civil Aviation Authority).
To register your drone with DCAA:
1. Create a profile on the DCAA portal (you can scan the QR code found on the drone box).
2. Visit: https://www.dcaa.gov.ae/services/aviation-safety-operations/drone-non-commercial-purpose
3. Prepare the required documents, including a valid Drone Pilot Certificate and clear photos of your drone.

Why do I need to complete MOIAT registration?

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MOIAT registration , also known as the drone ownership transfer. it is mandatory in the UAE for owning a drone, but it is not required for operating it within the country.
This process ensures the drone is legally registered under your name.

You can complete the registration through:
https://sso.moiat.gov.ae/Account/login

Is MOIAT ownership transfer only applicable to end users?

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No. MOIAT ownership transfer applies to both individuals and companies. The issued ownership certificate has no expiry date.